Technical Support Provider

CPSI

4d

About The Position

The Technical Support Provider assist internal and external customers with providing technical support and assistance to clients regarding their electronic billing software needs, as pertaining to the Eligibility Verification and Patient Liability Estimator service lines. These tasks include, but are not limited to: Machine Readable File and Shoppable Services Support Eligibility Verification Support for use with RCM or another Third Party EHR Good Faith Estimate Letter creation and modifications PLE Profile modeling and review Answer in-coming call queue as well as monitor a manual support queue Research and Special Projects assigned by Management Assist customer with on-going support and troubleshooting for the eligibility and Patient Liability Estimator applications that have been installed. What’s it like to work for TruBridge? You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities. Are you ready to help us clear the way for care? Explore opportunities with TruBridge.

Requirements

• High degree of self-motivation, strong organizational skills, ability to positively represent the company.
• Above average oral and written communication skills, can work independently and has high degree of critical thinking skills

Responsibilities

• Machine Readable File and Shoppable Services Support
• Eligibility Verification Support for use with RCM or another Third Party EHR
• Good Faith Estimate Letter creation and modifications
• PLE Profile modeling and review
• Answer in-coming call queue as well as monitor a manual support queue
• Research and Special Projects assigned by Management
• Assist customer with on-going support and troubleshooting for the eligibility and Patient Liability Estimator applications that have been installed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees