Technical Support/Project Engineering Manager

Munters

2d • $146,000 - $164,000

About The Position

About US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. Salary: $146,000 - $164,000 per year Technical Support Manager: Positions in this Munters Job Family are responsible for leadership of the internal customer service function or for the operations of one or more contact/call center(s) in a shared services/outsourcing environment. Activities include: •General customer service leadership, including the creation and delivery of policies and practices for customer relationship management, issue resolution, product support services, etc. •Leadership of shared service or outsourcing service delivery, ensuring that the parent company's policies and expectations are met •Oversight of operations within a contact/call center, including phone support, email/chat support. Positions responsible for executing strategy and operational direction for a business function or as a part of a group function. Supports strategy development for their functional area. Interacts with executive leadership concerning matters of significance to the organization. Typically manages multiple teams. Project Engineering Manager: Positions in this job family are responsible for leading, managing or performing the engineering operations of the organization. Project Engineering focuses on designing, communicating, and implementing an operational plan for completing an engineering-based project including: • Preparing designs, project controls and specifications, schedules, cost estimates, production, transportation, installation, testing, and/or commissioning of new infrastructure, facilities, equipment, etc. • Monitoring progress and performance against the project plan; taking action to resolve operational problems and minimize delays • Identifying, developing, and gathering the resources necessary to complete the project • May include preparing engineering standards, designs, and work specifications; developing project schedules, budgets, and forecasts; and selecting materials, equipment, project staff, and external contractors Positions within P4 apply practical knowledge of a job area typically obtained through advanced education and work experience and a university degree or higher education and 2-4 years of practical experience are likely to be required. Works independently with general supervision, and problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices. Benefits: Competitive Salary Comprehensive health, dental, and vision insurance plans Flexible work schedule Generous vacation and paid time off 401K retirement savings plan with employer matching Professional development opportunities, including tuition reimbursement, and conference attendance Company-sponsored social events and team-building activities State-of-the-art equipment and tools to support your work Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position. Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment. At Munters, your journey is our journey — let's innovate for a brighter future together. A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value. That's why DEI is the foundation of our long-term strategy. We are commited to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well-being, work-life balance, community involvement and more. Research & Development Design Engineering & Science Production Purchasing & Sourcing Quality Supply Chain & Logistics Product Management Marketing Sales Service & Support Sustainability Communications Finance Human Resource IT Legal Project & Program Management Business Excellence

Requirements

• Positions within P4 apply practical knowledge of a job area typically obtained through advanced education and work experience and a university degree or higher education and 2-4 years of practical experience are likely to be required.
• Works independently with general supervision, and problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies, and practices.

Responsibilities

• General customer service leadership, including the creation and delivery of policies and practices for customer relationship management, issue resolution, product support services, etc.
• Leadership of shared service or outsourcing service delivery, ensuring that the parent company's policies and expectations are met
• Oversight of operations within a contact/call center, including phone support, email/chat support.
• Preparing designs, project controls and specifications, schedules, cost estimates, production, transportation, installation, testing, and/or commissioning of new infrastructure, facilities, equipment, etc.
• Monitoring progress and performance against the project plan; taking action to resolve operational problems and minimize delays
• Identifying, developing, and gathering the resources necessary to complete the project
• May include preparing engineering standards, designs, and work specifications; developing project schedules, budgets, and forecasts; and selecting materials, equipment, project staff, and external contractors

Benefits

• Competitive Salary
• Comprehensive health, dental, and vision insurance plans
• Flexible work schedule
• Generous vacation and paid time off
• 401K retirement savings plan with employer matching
• Professional development opportunities, including tuition reimbursement, and conference attendance
• Company-sponsored social events and team-building activities
• State-of-the-art equipment and tools to support your work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed