Technical Support Engineering Specialist
About The Position
In thi full-time salary position, you will: Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed. Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software. Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented.
Requirements
- Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering.
- Must be able to obtain and maintain a US DoD Secret Security Clearance.
- Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly.
- Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment.
- Prior experience carrying out and creating comlex technical solutions.
- Prior experience handling multiple projects.
- Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff.
- Prior experience working with both customers and program teams.
Nice To Haves
- DoD industry experience.
- Active US Government Secret Security Clearance.
- Knowledge of mlitary hardware design processes ad test/verification procedures.
Responsibilities
- Providing second tier technical support and analysis to engineers, technicians, customers and users.
- Maintaining Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed.
- Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment.
- Diagnosing, troubleshooting, repairing and debugging comlex electronic and electro/mechanical products and equipment, computer systems and/or software.
- Reporting design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes.
- Assisting in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
