Technical Support Pro

Cardinal Security•Newark, NJ

6d•$40,000 - $50,000

About The Position

We are not your ordinary IT company. We are not looking for your ordinary IT guy. We seek a highly personable, super empathetic, really patient, experienced tech ninja to work in a very fun and laid back, but still very busy office environment. We are not looking for the nerdiest nerd. We want the right balance of personality, expertise, critical thinking, patience, tech savvy and caring. You are well versed in Firewalls, Active Directory, Group Policy, and know how to build a server from scratch. You know that most IT customer service sucks and where you are now likely doesn't value you or the customer. You are passionate about growing a company focused on real people who speak English that provide really amazing support to real people. That means going the extra mile, making a follow up call a day later to make sure the customer is all set, helping a customer understand that Exchange Email would likely be better since they use a smartphone and Outlook, etc etc.... You understand that you are the key ingredient to success. That is, customers love their IT guy and you will be just that person. How you treat them, how well you fix things, and how connected they feel to you and your team matters to the long term success of the business. Happy techs lead to happy customers so you will be working in an environment with good pay, bonus opportunities galore, random acts of kindness regularly occurring, and a good office space.

Requirements

Ability to research new problems, think critically, and solve problems
Ability to work in teams and learn from others
Ability to deal with customers who don't know all the things you do, who are slower or don't understand everything the first time, and who generally rely on you to guide them through things in a patient and meaningful way.
Great personality, upbeat attitude, and a real desire to fix things, help people, and provide a great service
ATTITUDE IS EVERYTHING
Please send resume and a short introduction about yourself. If you omit the introduction, don't expect a reply.

Responsibilities

Provide raving fan creating IT support to businesses and your fellow staff members
Utilize your brain and hands to plan, deploy, and support business IT environments with a mix of local and cloud servers
Advice, Consulting and Recommendations
Be Happy and take good care of your customers!!!
Improve business and team process to make company more effective and efficient