Technical Support Manager (Hybrid)

RR Donnelley•Kansas City, MO

1d•Hybrid

About The Position

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. This role is responsible for the day-to-day supervision of the City Office Technical Support team, which consists of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for the end user base at each of these locations. The manager will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, along with a background in metric-based auditing of services. The position requires the ability to facilitate strong relationships within the technical and end-user community, including the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are essential for success. This position is located in a Kansas City law firm and requires timely, accurate, and professional service at all times.

Requirements

4 Years of Management or relevant experience
Five years of technical support
Strong Team Management skills
Exceptional Interpersonal Skills
Ability to quickly make clear and concise decisions
Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables
Strong Project Management Skills
Strong Time Management Skills
Ability to travel 30% of the time
Strong written and verbal communication skills
Strong sense of professionalism

Nice To Haves

4 year Bachelors Degree preferred
Prior Law firm experience preferred

Responsibilities

Day-to-day supervision of the City Office Technical Support team
Responsible for the activities of nine technicians in eight offices across the United States
Ensure technicians serve as the single point of contact for the end user base at each location
Maintain excellence in service delivery and customer relations
Integrate with a larger technical team in Kansas City to understand and deploy new technology
Provide assistance with any associated projects
Provide timely, accurate, and professional service