Technical Support Manager (on-site, local only)

Dynics Inc • Pittsfield Charter Township, MI

18h • Onsite

About The Position

Dynics builds industrial-grade computing, visualization, networking, and cybersecurity solutions for manufacturing, automotive, energy, and mission-critical environments. Our products are engineered for reliability, long life, and real-world resilience. We support customers across North America and globally with rugged hardware, edge systems, software platforms, and complete OEM-integrated solutions.
We are growing and strengthening our customer-facing technical organization. We’re looking for a Technical Support Manager who can lead a high-performing team, elevate the customer experience, and ensure our partners receive fast, accurate, and confident support.
The Technical Support Manager leads Dynics’ frontline technical support operations, overseeing a team responsible for troubleshooting, escalation management, customer communication, and cross-functional coordination with engineering, manufacturing, and product teams. This role blends technical expertise, operational leadership, and customer-centric communication.
You will shape support processes, mentor technicians, drive continuous improvement, and ensure Dynics delivers the level of responsiveness and reliability our customers expect.

Requirements

• 5+ years of technical support experience in industrial computing, automation, networking, or related fields.
• 2+ years of leadership or team-management experience.
• Strong troubleshooting skills across PC-based systems, industrial hardware, Windows OS, networking, and edge devices.
• Excellent communication skills with the ability to translate technical issues into clear, customer-friendly language.
• Experience managing escalations and working cross-functionally with engineering teams.
• Ability to thrive in a fast-paced environment with shifting priorities.

Nice To Haves

• Background in manufacturing, automotive, industrial automation, or OT/IT convergence.
• Familiarity with PoE networking, industrial PCs, panel PCs, edge AI systems, or cybersecurity appliances.
• Experience with CRM/ticketing systems and support analytics.
• Technical certifications (CompTIA, Cisco, Microsoft, etc.) are a plus.

Responsibilities

• Lead and develop the Technical Support team, including hiring, training, coaching, and performance management.
• Oversee day-to-day support operations, ensuring timely and accurate resolution of customer issues.
• Manage escalations and serve as the primary point of contact for complex or high-impact cases.
• Build and refine support workflows, documentation, and knowledge-base resources.
• Collaborate with Engineering, Product Management, and Manufacturing to resolve issues and communicate field insights.
• Track support metrics (response times, resolution rates, customer satisfaction) and report trends to leadership.
• Maintain strong relationships with key customers, integrators, and OEM partners.
• Ensure support readiness for new product releases, updates, and field deployments.
• Champion continuous improvement in tools, processes, and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed