Technical Support Intern (Level 1 Support)

Rf Technologies•Brookfield, WI

About The Position

RF Technologies, established in 1987, is a leading provider of comprehensive RFID safety and security systems, Wi-Fi RTLS systems, and healthcare enterprise solutions. With more than 10,000 systems installed, we specialize in innovative healthcare solutions for long-term care facilities and hospitals. Our pioneering achievements include the first RFID infant security system and peer-to-peer Wi-Fi RTLS technology. We are committed to fostering a culture of innovation, teamwork, and customer-centricity, ensuring every customer has a positive experience with our brand Position Summary We are seeking a motivated and customer-focused Technical Support Intern to join our team. This intern will serve as the first point of contact for Level 1 support requests during business hours. The ideal candidate is eager to learn, comfortable communicating with end users, and able to troubleshoot basic technical issues with guidance.

Requirements

Current enrollment in an IT, Computer Science, Information Systems, or related program.
Basic understanding of computer hardware, operating systems, and common software applications.
Strong problem-solving skills and willingness to learn.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple support requests.
Customer-oriented mindset with patience and professionalism.

Responsibilities

Serve as the initial responder for Level 1 technical support inquiries via phone, email, or ticketing system.
Troubleshoot and resolve basic hardware, software, and network-related issues.
Log and track support requests, ensuring timely follow-up and documentation.
Escalate more complex issues to Level 2 or senior technical staff when necessary.
Assist with account setup, password resets, and routine system checkups.
Provide excellent customer service and clear communication with end users.
Support the team with additional tasks or projects as assigned.