Technical Support Intern (Part-Time) (LATAM)
About The Position
As a Part-Time Intern in our Technical Support Sales Operation team, you'll play a critical role in ensuring the seamless resolution of company and client issues related to post-working processes and warranty claims. Your contributions will help maintain the quality and reliability of our services, supporting both internal and external stakeholders. In this dynamic role, you'll gain valuable hands-on experience and insights into operations that are key to business success. You will engage with a range of technical support processes, assist with customer service issues, and ensure compliance with company policies. If you're passionate about learning and growing in a fast-paced environment, this role will provide you with the perfect platform to build your career!
Requirements
- Studying Mechanical, Electric or Electronic engineering or courses related to customer service processes.
- Must be based in São Paulo, Brazil
- General knowledge of Microsoft Office. Must have a good understanding to MS-Word and Excel.
- Works effectively with little instruction on day-to-day work and general instructions on new projects or assignments.
- Effective communications skills - both verbal and written.
- Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
- Strong logic and analytical skills. Strong editing, reading comprehension, and conceptualization skills.
- Must be advanced Portuguese speaker. Advanced English and intermediate Spanish is a plus.
Nice To Haves
- Training experiences a plus.
- Strong presentation skills and experience is a plus.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Responsibilities
- The intern will have the opportunity to understand technical support and customer service processes, internal and external customer requirements, compliance and complaint handling, and data mining techniques.
- Provide assistance in the handling of warranty claims, both during and after the warranty period, to ensure smooth operations.
- Prepare and submit detailed reports on work operations to help drive improvements and streamline business strategies.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Industry
Miscellaneous Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
