Technical Support I

ASRC Federal•Rockville, MD

26d•Onsite

About The Position

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™ ASRC Federal Data Network Technologies has a great opportunity for an A/V Technician (Junior) to join our team in Rockville, MD where we support the NIH (National Institutes of Health). If you are able to work on-site with our NIH customer in Rockville, MD you'll find our culture to include professional development and a passion for "excellence" in providing customer service. This role is to facilitate conference room meeting support and hybrid meeting support on-site at the NCI Rockville and Bethesda locations in Montgomery County, MD. The responsibilities include performing on-site maintenance activities for NCI Conference space, working with NCI client to understand their meeting needs, participating and facilitating testing/dry runs of meetings, and supporting NCI meeting needs.

Requirements

High School Diploma/GED with 2+ years of technical support experience in audio/visual technologies.
Experience supporting telephony, video, network and/or other collaboration devices
Experience providing customer service and end user support
Strong proven record learning new technologies and support
Strong written and oral communications required
Ability to work core hours Monday-Friday between 7AM to 6 PM
Ability to work on-site daily at various sites in Montgomery County, MD
Permanent Residency or US Citizenship required for the government background investigation

Nice To Haves

Experience using ticketing system (prefer ServiceNow) is a plus

Responsibilities

Provide audio/visual meeting support for federal customer
Daily conference room checks: verify all equipment is online, functioning and charged
Daily meeting support: hands on technical support resource for customers for all conference room meeting needs
Video & Audio Support using NCI Equipment
Support the WebEx / Zoom / MS Teams VTC Platforms
Room computer and Laptop connectivity
Supports customer during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.
Logs all transactions with customers in ServiceNow