Technical Support Fenestration Specialist

Oldcastle BuildingEnvelope • Terrell, TX

18d

About The Position

Join the Oldcastle BuildingEnvelope (OBE) team as a Technical Support Specialist within our Product & Innovation Technical Support group. In this dynamic role, you will put your technical expertise to work by ensuring excellence in product and application support for a wide range of architectural glass, glazing, and metal systems. You’ll have the opportunity to make a real impact on how our customers experience OBE driving continuous improvement, sharing knowledge, and shaping our culture of technical mastery.

Requirements

• Associate degree in Engineering or a related field required
• 5+ years of experience in product design, engineering, manufacturing, or application relating to architectural glass, glazing systems, or metal fabrication
• Strong understanding of curtain walls, storefront systems, window walls, or building envelope products
• Skilled with Microsoft Excel, Word, Teams, and PowerPoint
• Exceptional problem-solving and critical-thinking skills
• High attention to detail and accuracy in all deliverables
• Self-starter who thrives in a fast-paced, collaborative environment
• Strong interpersonal and communication abilities, both written and verbal
• Commits to accountability, timelines, and quality outcomes

Nice To Haves

• Proficiency with Autodesk AutoCAD, NFRC thermal modeling, Window Glass Design, and design pressure or structural analysis software strongly preferred

Responsibilities

• Manage and resolve internal customer inquiries on glass and metal product performance, application, and compliance.
• Collaborate with cross-functional teams to troubleshoot issues and drive effective resolutions.
• Track all technical requests and contribute to metrics through monthly dashboards.
• Provide hands-on technical guidance to ensure our products are properly applied across projects and environments.
• Partner with internal teams to deliver precise, reliable solutions that meet performance and design standards.
• Identify opportunities for design or process improvements and recommend engineering changes for standard products.
• Develop and maintain internal technical reference libraries and tools to enhance the organization’s knowledge base.
• Support internal and external teams with guidance, technical resources, and training programs.
• Evaluate trends in support requests to inform future learning materials and process improvements.
• Represent OBE at key associations such as FGIA, ASTM, NGA, and NFRC, staying at the forefront of standards and best practices in the architectural glass and building envelope industry.

Benefits

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree