Technical Support Engineer

WalkMe • Raleigh, NC

23h • $50,000 - $70,000 • Hybrid

About The Position

The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers. They will be responsible for troubleshooting and resolving technical issues related to the company's products and services, as well as providing customer service and support via phone, email, and other communication channels. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers and team members.

Requirements

• 2+ years technical enterprise application support experience (SaaS an advantage)
• A bachelor's degree in computer science or related technology field is preferred
• Knowledgeable in HTML, jQuery, CSS

Responsibilities

• Help troubleshoot and resolve a wide range of technical issues for our customers through email, chat, and screenshares
• Communicate complex technical information in user-friendly ways to both technical and non-technical customers
• Communicate customer reported issues internally and triage them to the correct team
• Act as a mentor for new hires during the onboarding process and consultation resource for Technical Support Specialists

Benefits

• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level