Technical Support Engineer
About The Position
An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Product Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.
Requirements
- This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent)
- Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply
- Basic scripting knowledge in Python or Bash beneficial
- You really care about the customer experience and have experience to prove this
- A motivated self-starter with a problem-solving attitude
- Strong aptitude for picking up technologies
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
- You are keen to work in a client-facing technical role (opposed to taking the R&D route)
Responsibilities
- You will initially be fully trained on the machine learning platform to understand the intricacies of the product
- You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
- Manage customer issues from initial report through to resolution
- Basic troubleshooting, and escalation of issues to the tech team
- Give an excellent customer experience throughout the resolution process
Benefits
- healthcare
- pension
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
