Technical Support Engineer

Gravitee•Denver, CO

62d•Hybrid

About The Position

We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space — join Gravitee.io and connect with your ideal opportunity. As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!

Requirements

High school diploma required
3+ years of relevant experience in a previous hands-on Level 2 Technical Support
2+ years experience with REST and RESTful APIs
Eager learner, ready to dig into many technical areas

Nice To Haves

Networking/web architectures including HTTP
Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
Experience with trace analysis, debugging, and JVM troubleshooting is a plus

Responsibilities

Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customers to help improve processes and tools

Benefits

Excellent medical coverage to keep your body and mind healthy
Pension or 401k program options for all locations
25 days holiday/vacation in addition to in-country national holidays as well
3 mental health days per year with an allowance toward a mood-boosting activity of your choice
Birthday off to celebrate your day
Learn and grow with our professional development allowance to be used to benefit your career
Quarterly outings and an annual off-sites in exciting locations!
Hybrid work culture
Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities