Technical Support Engineer - New College Graduate
About The Position
Cohesity is a leader in AI-powered data security and management, making it easy to secure, protect, manage, and get value from data across data centers, edge, and cloud. The company helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. Cohesity has been recognized as a Leader by multiple analyst firms for innovation, product strength, and simplicity in design. The Technical Support Engineer role is a technical support position within the Cohesity support organization, based in the Santa Clara office. This role offers the opportunity to work with talented engineers to ensure Cohesity customers receive the highest level of support. The company seeks passionate individuals with deep technical expertise, excellent communication, and customer service skills.
Requirements
- Degree in Information Systems and Compute Science course work graduating in 2026
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
- Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly.
- Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
- Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Nice To Haves
- Basic Scripting & Automation – Knowledge of PowerShell, Bash, or Python.
Responsibilities
- Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
- Use available tools to investigate and troubleshoot technical issues
- Record customer interactions, including investigation, troubleshooting, and the resolution of issues
- Work closely with Cohesity engineering and account management teams
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
- Provide the best experience possible for Cohesity customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
- Develop knowledge base article
Benefits
- health and wellness benefits
- vacation
- paid holidays
- refresh days
- 401(k) retirement plan
- life and disability insurance coverages
- other benefits the Company may offer from time to time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
