Technical Support Engineer

Busch • Nashua, NH

7d

About The Position

The Technical Support Engineer will provide technical expertise for vacuum solutions. This pre- and post-sales support is provided to field service engineers, service technicians, sales engineers, in-house sales and company customers who are diagnosing, troubleshooting, testing and repairing complex electro/mechanical equipment.

Requirements

• Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
• Participation in and contribution to teamwork within the organization is required.
• Knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.
• General mechanical and electrical aptitude.
• Ability to follow repair instructions and testing techniques.
• Ability to work in a team-oriented environment, being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.
• Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
• Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.
• Requires a BS degree or equivalent experience. Not less than 6 years diagnosing and troubleshooting electronic systems and/or customer service on company systems. Must have in-depth product knowledge or be able to learn.
• Essential functions require the ability to read, write and speak English.
• Basic mathematical skills required including the ability to accurately use scales and measurement equipment.
• Will work on assignments that are routine in nature where limited judgment is required; normally will receive detailed instructions on all work.
• Must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment. Must be able to lift tools and equipment weighing up to sixty pounds. Must be able to travel by air and drive to customer sites.

Responsibilities

• Investigates warranty issues and completes all related warranty re-bills (“CL’s”) in accordance with factory requirements and in a timely manner. Tracks warranty trends to proactively identify application or misuse issues. Works directly with Product Management to determine warranty status of product repairs.
• Responds to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment or software.
• The Technical Support Engineer, along with the Product Applications Management, is responsible for acting as the liaison between the factory and all PV-US inquires on technical topics. Reports design, reliability, and maintenance problems or bugs to design engineering/ software engineering.
• Maintains a positive customer relationship and focus while responding to customer needs.
• May be involved in customer installation and training.
• May develop unique solutions for standard applications using approved procedures.
• Diagnose failure modes of failed products and compose failure analysis reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees