Engineer, Technical Support

T-Mobile • Overland Park, KS

1d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Are you ready to join the Un-carrier movement? This role is essential for designing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The role involves collaborating with engineering teams to support the implementation, testing, and operational stability of our Microsoft Dynamics 365 Contact Center (CCaaS) platform. This role works closely with product, engineering, operations, and vendor partners to deliver reliable contact center capabilities that support great customer and agent experiences. This position requires independent development of full software stacks and understanding system protocols, data flows, and technology interactions. Success is measured by the ability to deliver technical solutions, produce clear documentation, and contribute to technology strategy and innovation. The work impacts the organization by enabling advanced software systems that improve operational efficiency and support business goals. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or Engineering (Required)
• 2-4 years - Technical engineering experience.
• Communication (Required)
• Customer Service (Required)
• Analytics (Required)
• Technical Writing (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop software solutions that support engineering projects and meet customer requirements
• Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
• Create clear documentation for software code, system designs, and business requirements
• Contribute to technology strategy by understanding current technologies and supporting business goals
• Present innovative ideas to improve systems, processes, or services based on industry research
• Also responsible for other duties/projects as assigned by business management as needed
• Configure, support, and enhance Microsoft Dynamics 365 CCaaS solutions
• Execute functional, integration, regression, and UAT testing for contact center features
• Validate call flows, routing logic, agent experiences, and system integrations
• Troubleshoot platform, configuration, and integration issues; assist with root-cause analysis
• Support assigned delivery workstreams and deployments across non-prod and prod environments
• Document configurations, test results, and operational procedures

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees