About The Position
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow. As a Technical Support Engineer, you'll be the crucial link between our client services and engineering teams, driving customer success by helping to identify and resolve critical business issues. You'll work directly with customers, providing expertise in software development and operations, and leveraging deep knowledge of best practices for using Apache Kafka and complementary services in both Confluent Platform and Confluent Cloud.
Requirements
- Regularly provide technical support within your current role.
- Prior experience as a Technical Support Engineer with a focus on platform and cloud infrastructure.
- Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and Route 53.
- Hands-on experience with Ansible, Terraform or any Infrastructure as Code(IaC) tools.
- Or you have experience with Kubernetes management or application deployment on K8s.
- Experience with client server technologies or distributed systems.
- Knowledge of SSL/TLS and hands on troubleshooting experience.
- Knowledge of various authentication techniques (basic, token, OAuth, SSO).
- Knowledge of Authorization concepts (ACLs and RBAC).
- Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools.
- A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
- Experience diagnosing, reproducing, and resolving customer issues.
- Desire to make customers successful through direct interaction.
Responsibilities
- Working with customers to resolve a wide range of issues with their Confluent deployments
- Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
- Communicating with our engineering teams to provide real-time product feedback from the field
- Improving product documentation and authoring knowledge base articles and runbooks
- Continuously enhance personal and team knowledge of Apache Kafka and associated products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
