Microsoft Cloud Support Infrastructure Engineer
About The Position
The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes. Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more. We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position. (Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia ,Vermont, DC, Kentucky, Pennsylvania, Ohio or Washington.)
Requirements
- Microsoft Azure Infrastructure with a heavy focus on Azure Networking, including firewalls, site-to-site VPN’s, load balancing, private endpoints, traffic managers, application gateways.
- Networking (Cisco, Palo Alto, Meraki, etc.)
- Active Directory and Entra ID
- Microsoft Windows Server 2016 and higher
- PowerShell
- Experience in a technology support organization
- Bachelor’s degree
- 5 plus years of experience in IT
- Excellent verbal and written communication skills
- Very organized and detail oriented, with a high degree of accuracy and follow-up
- Strong problem solving and technical troubleshooting skills
Nice To Haves
- Additional Microsoft 365 products (Intune, OneDrive for Business etc.)
- VMware
- Citrix
- Azure Virtual Desktop
- Microsoft Certified: Azure Solutions Architect Expert and/or related technical certifications
Responsibilities
- Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies
- Execute migrations of on-premises platforms to cloud infrastructure
- Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services
- Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary
- Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients
- Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues
- Provide on-site support, as necessary
Benefits
- Medical, dental, life and disability insurance
- 401k with company match
- Holidays/vacation/sick days
- Cutting edge training on the latest technologies
- Employee referral bonus program
- Phone reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
