Technical Support Engineer / Systems Administrator
About The Position
The Technical Support Engineer will support a fast-paced, growing organization with offices, warehouse, and retail locations. The role is hands-on and user-facing, providing end-to-end IT support across corporate infrastructure, cloud platforms, and end-user devices. The role requires comfortability in juggling multiple priorities, thriving in a startup-style environment, and taking ownership of issues from intake through resolution. The current VICI environment is approximately 70% macOS and 30% Windows, with heavy use of Microsoft 365, Google Workplace, and e-commerce SaaS applications.
Requirements
- Strong experience supporting end-user hardware, software, and operating systems
- Hands-on experience with: o macOS and Windows o iOS / mobile device support
- Experience administering: o Microsoft 365 (Exchange, SharePoint, OneDrive) o Google Workspace o Zoom o Meraki o Shopify
- Experience with endpoint management tools such as Iru and Microsoft Intune
- Familiarity with remote support tools and ticketing systems
- Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
- Strong troubleshooting and problem-solving skills
- Ability to communicate clearly with both technical and non-technical users
- Highly organized, self-motivated, and able to manage multiple requests simultaneously
- Comfortable working independently and collaboratively in a fast-paced environment
- Degree or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience
- 3â5 years of experience in IT support, help desk, or systems administration roles
Nice To Haves
- Experience supporting warehouse or retail environments is a strong plus
- Experience managing handheld scanners and mobile warehouse devices
- Experience supporting enterprise Warehouse Management Systems (WMS)
- Familiarity with security tools such as endpoint protection, MFA, and phishing reporting
- Prior experience in a startup or high-growth company
Responsibilities
- Provide day-to-day Level 1â2 IT support to employees via email, ticketing system, phone, in-person, and remote tools
- Troubleshoot and resolve hardware, software, network, and application issues across macOS, Windows, and mobile devices
- End-to-end user life cycle management across Microsoft 365, Google Workspace, and other SaaS platforms
- Manage employee onboarding and offboarding, including device setup, software provisioning, access control, and asset recovery
- Configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and peripherals
- Assist with technical documentation, SOPs, and end-user knowledge base articles. SME of applications and hardware they support.
- Monitor systems and respond to security alerts, phishing attempts, endpoint issues, and potential cybersecurity threats
- Assist with endpoint management policies, patching, updates, and compliance using Iru and Microsoft Intune
- Support network connectivity issues including Wi-Fi, VPN, and basic WAN/LAN troubleshooting
- Provide support for Shopify and various connected e-commerce apps (Returns, gift cards, reporting, tax, and duties).
- Support warehouse and retail technology including handheld scanners, POS systems, and enterprise WMS platforms
- Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements
- Follow IT best practices related to security, access control, backups, and data protection
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
