Systems Support Administrator

Threshold Brands • Houston, TX

1d • $70,000 • Remote

About The Position

We’re seeking a Systems Support Administrator to own and support the core IT systems that power our multi-location franchise organization. This exempt role is ideal for an experienced systems professional who thrives on system ownership, advanced troubleshooting, and operational reliability.
You’ll serve as a primary administrator for business-critical platforms, act as a Tier 2 escalation point, and partner with IT leadership and vendors to keep systems secure, stable, and scalable.

Requirements

• Experience administering business systems, SaaS platforms, or IT environments.
• Strong troubleshooting skills and ability to resolve complex technical issues independently.
• Experience with identity management, access controls, and cloud-based platforms.
• Strong communication skills and ability to work with non-technical users.
• Ability to manage priorities with minimal supervision in a distributed environment.

Nice To Haves

• Experience in franchise or multi-location environments.
• Experience with cloud-based phone systems (e.g., Dialpad).
• Familiarity with Intune or endpoint management tools.
• Knowledge of ITIL or change management practices.
• Relevant certifications (Microsoft, CompTIA Network+).

Responsibilities

• Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms.
• Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination.
• Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues.
• Execute system changes using established change management processes.
• Manage user access, onboarding/offboarding, and access reviews using least-privilege principles.
• Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting.
• Coordinate with vendors on escalations, outages, and platform changes.
• Maintain system documentation and support continuous improvement and automation efforts.

Benefits

• Medical, dental, vision and other ancillary benefits on your first day of employment
• Remote work environment
• PTO
• Employee Assistance Program
• 401k Safe Harbor
• Collaborative, fun company environment and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed