Technical Support Engineer Intern

Safran Group-posted 30 days ago

Intern

Grand Prairie, TX

5,001-10,000 employees

Transportation Equipment Manufacturing

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Job Duties: Assist in reviewing shop technical support requests from MRO, LRUs, and New Production teams under the guidance of Engineering staff. Learn to interpret Safran Helicopter Engines' technical drawings, manuals, and procedures to help ensure technical issues are documented and processed properly. Support engineers in gathering data, researching solutions, and preparing summaries for technical investigations. Demonstrate awareness that the safety of personnel, environmental protection, and the flight safety of Safran products are the highest priorities. Follow all safety protocols and participate in discussions related to safe work practices, process changes, and maintenance activities. Assist in validating MRO process schedules, including reviewing operation sequences, task durations, and constraints to ensure accuracy and alignment with production needs. Support engineers in analyzing shop workflow data to identify discrepancies or opportunities for optimization. Help document updates to schedules or process instructions based on engineering feedback and shop observations. Participate in troubleshooting activities on Modules, Engines, FCUs, HMUs, and accessory components under the supervision of engineers. Assist in data collection and documentation for repair analysis, root-cause investigations, and evaluations of test cell or test bench results. Help coordinate information exchanges with Safran HE Corporate Engineering teams as needed. Contribute to developing digital tools-such as dashboards, trackers, forms, or simple applications-to improve performance, reduce manual work, and enhance visibility of key metrics. Support integration of digitalization efforts related to MRO 4.0, including the use of Power BI, automated reports, or workflow tools. Assist in new technology investigations, such as evaluating modern inspection techniques, advanced tooling, digital solutions, or process automation concepts. Support prototypes, trials, or pilot projects by gathering data, documenting results, and preparing engineering summaries. Collaborate with Quality, Production, and Supply Chain teams to understand how engineering decisions influence overall MRO operations. Perform additional tasks or project support as assigned. Job Requirements

Assist in reviewing shop technical support requests from MRO, LRUs, and New Production teams under the guidance of Engineering staff.
Learn to interpret Safran Helicopter Engines' technical drawings, manuals, and procedures to help ensure technical issues are documented and processed properly.
Support engineers in gathering data, researching solutions, and preparing summaries for technical investigations.
Demonstrate awareness that the safety of personnel, environmental protection, and the flight safety of Safran products are the highest priorities.
Follow all safety protocols and participate in discussions related to safe work practices, process changes, and maintenance activities.
Assist in validating MRO process schedules, including reviewing operation sequences, task durations, and constraints to ensure accuracy and alignment with production needs.
Support engineers in analyzing shop workflow data to identify discrepancies or opportunities for optimization.
Help document updates to schedules or process instructions based on engineering feedback and shop observations.
Participate in troubleshooting activities on Modules, Engines, FCUs, HMUs, and accessory components under the supervision of engineers.
Assist in data collection and documentation for repair analysis, root-cause investigations, and evaluations of test cell or test bench results.
Help coordinate information exchanges with Safran HE Corporate Engineering teams as needed.
Contribute to developing digital tools-such as dashboards, trackers, forms, or simple applications-to improve performance, reduce manual work, and enhance visibility of key metrics.
Support integration of digitalization efforts related to MRO 4.0, including the use of Power BI, automated reports, or workflow tools.
Assist in new technology investigations, such as evaluating modern inspection techniques, advanced tooling, digital solutions, or process automation concepts.
Support prototypes, trials, or pilot projects by gathering data, documenting results, and preparing engineering summaries.
Collaborate with Quality, Production, and Supply Chain teams to understand how engineering decisions influence overall MRO operations.
Perform additional tasks or project support as assigned.

Currently pursuing a bachelor's degree in mechanical engineering, Aerospace Engineering, Industrial Engineering, or a related field.
Rising junior or senior preferred.
Strong mechanical aptitude and interest in engines, rotating machinery, or aviation.
Ability to read or willingness to learn how to read engineering drawings and technical documentation.
Strong organization, analytical skills, and attention to detail.
Curiosity, willingness to learn, and comfort asking questions.
Interest in continuous improvement, digitalization, or new technologies.
Regularly required to sit; use hands to handle or feel; talk or hear.
Frequently required to reach with hands and arms.
Occasionally required to stand or walk through shop areas.
May occasionally lift and/or move up to 30 pounds.
Must have close vision for working with documents, drawings, or small components.
Reasonable accommodations may be made as needed.

Experience with AutoCAD, SolidWorks, CATIA, or similar tools is preferred.
Proficiency with Microsoft Office; familiarity with PowerBI or basic programming/scripting (Python, VBA, PowerApps, etc.) is a plus.

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