Technical Support Engineer Intern

iManage • Chicago, IL

7d • Onsite

About The Position

iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand. iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way! This year, our paid internship program will kick-off on Monday, June 8th and will run through Thursday, August 13th.
This internship will be based out of our downtown Chicago office, with regular activities requiring in-person presence.
Goals of the Program:
iM Making An Impact: Leave your mark on your team by owning and completing assigned projects
iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people
iM A Connector: Meet & connect with as many interns and iManage employees as possible
iM Inspired: Learn from our leadership team and ask questions during our lunch and learns
iM Social: Enjoy intern events, and everything iManage has to offer this summer
Being an intern on our Customer Support team means….
As an intern, you will have the opportunity to work across our global Customer Support team. You will also get to learn our product suite, and directly assist our internal teams and customers.
The Customer Support team uses their problem solving, critical thinking, and technical skills to analyze and resolve customer challenges, develop best practices, and ensure customer success. In one of our fastest growing teams within our organization, you will learn all things iManage and have the opportunity to work cross-functionally with our R&D, Professional Services, Cloud Services, and Cloud Operations teams.

Requirements

• Been pursuing a bachelor’s degree in Computer Science or Information Technology related major
• Experience with scripting languages (Powershell, Python, etc.) to help us build customer-facing utilities
• Knowledge of SQL database technologies
• Very strong communication skills
• Comfortable working in a collaborative team environment, but also as an individual contributor

Responsibilities

• Developing an understanding of the installation and configuration of the iManage product suite through hands-on work with the team
• Assisting team on support issues, process improvements and projects regarding our cloud onboarding experience
• Working with the team to develop, document, and publish best practice methods, technical white papers, blogs and solutions

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees