Technical Support Engineer

Swayable • San Francisco, CA

7d • $100 - $115

About The Position

Swayable is looking for a mission-driven, fast-learning, and solutions-oriented Technical Support Engineer to support the Client Research Services (CRS) and Technology teams. In this role, you will be the first line of technical support for internal teams, helping streamline technical operations, reduce ticket resolution times, and increase the scalability of our service delivery.

This role is perfect for someone who is excited by problem-solving, improving systems, and collaborating cross-functionally with CRS, Engineering and Product to improve internal tools and processes.

Requirements

• 2+ years of experience in technical support, solutions engineering, or an equivalent technical role
• Strong problem-solving skills and a passion for understanding how systems work
• Comfortable working with internal stakeholders to identify and resolve technical issues
• Familiarity with modern software tools and databases (MongoDB experience is a plus)
• Able to synthesize information and improve documentation over time
• Excellent organizational skills and the ability to prioritize multiple issues at once
• A collaborative mindset and eagerness to learn from others across Engineering, Product, and Client Success teams

Responsibilities

• Triage and resolve technical support tickets submitted by the Client Research Services (CRS) team
• Escalate issues to Engineering only when necessary, progressively reducing dependence as you gain expertise
• Refine and maintain technical documentation, including the CRS and Engineering runbooks
• Identify and recommend opportunities for automation and system improvements
• Collaborate closely with Engineering and Product teams to advocate for scalable solutions and internal tooling improvements
• Manage access and permissions (e.g., MongoDB credentials) as required to fulfill support tasks

Benefits

• 100% Medical, Dental & Vision Plans
• Generous PTO (3 weeks first year, 4 weeks second year, 5 weeks third year, 6 weeks fourth year onward)
• Equity options
• 401k, FSA
• Ongoing professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed