Technical Support Engineer - EUV

ASML•Phoenix, AZ

About The Position

Introduction The Customer Support organization is responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Role and Responsibilities As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime. Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first. Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups. Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude. Support the Fab and Planning team in complex service action sequence creation and review. Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency. Perform data analysis and proactive monitoring to prevent unscheduled downs. Develop and implement best-known-methods to drive optimized shift-to-shift performance. Improve service mix and structural issue documentation including initiation, review, and improvement rollout. Understand and drive continuous improvement towards ASML’s performance and cost KPI targets. Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline. Provide timely feedback to customer questions in a clear, professional manner. Perform administrative and coordination duties, including shift/team passdown, service orders, system health and monthly reports on an independent basis.

Requirements

Bachelors degree in Engineering required, or equivalent combination of education, skills and experience will be accepted.
2+ years of ASML EUV lithography experience or semiconductor industry experience highly preferred
Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
Mechanical aptitude and knowledge of mechatronics, optics, vacuum components, semiconductor processes, and relevant software.
Able to observe and respond to people and situations and interact with others encountered in the course of work.
Capable of learning and applying new information or skills.
Must be able to read and interpret data models, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Identifies bottlenecks and drives structural improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Position requires up to 10% travel, and the willingness to work extended hours including nights, weekends, and holidays.
Valid driver’s license and passport required.
Ability to travel in US and internationally.
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Nice To Haves

Masters in Engineering is highly preferred
2+ years of ASML EUV lithography experience or semiconductor industry experience highly preferred

Responsibilities

Provide technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation.
Drive issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites.
Monitor machine health parameters in effort to prevent unscheduled downtime.
Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
Support the Fab and Planning team in complex service action sequence creation and review.
Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.
Perform data analysis and proactive monitoring to prevent unscheduled downs.
Develop and implement best-known-methods to drive optimized shift-to-shift performance.
Improve service mix and structural issue documentation including initiation, review, and improvement rollout.
Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.
Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.
Provide timely feedback to customer questions in a clear, professional manner.
Perform administrative and coordination duties, including shift/team passdown, service orders, system health and monthly reports on an independent basis.