Technical Support Developer

Ryan Specialty

5d • $72,000 - $90,000

About The Position

We are seeking an experienced and motivated Technical Support Developer to act as the bridge between the technical infrastructure and end-users, troubleshoot complex software issues, debug code and implement solutions. This person will investigate production incidents, perform root cause analysis and create technical documentation to prevent issue recurrence. The Support Developer will report to the Technical Support Team Lead under the CoE. What will your job entail?

Requirements

• 2+ years of experience in Technical Support, software engineering or system administration.
• Experience working in the non-admitted wholesale insurance space, with familiarity in software solutions that support this domain.
• Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred). Equivalent professional experience will also be considered.
• Strong understanding of databases (SQL), API Tools and programming fundamentals.
• Familiarity with ticketing systems (i.e., JIRA).
• Experience working with vendor-configurable platforms or third-party software solutions.
• Effective communication and interpersonal skills.
• Strong attention to detail and analytical thinking.
• Sound decision-making and problem-solving abilities.
• Commitment to continuous learning and professional development.

Nice To Haves

• Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred). Equivalent professional experience will also be considered.

Responsibilities

• Investigate, debug and solve complex application software issues.
• Review logs, scripts and code (SQL, API, etc) to identify root causes of bugs
• Act as a technical contact offering solutions to customers via email, teams and phone.
• Work with technical and functions teams to resolve bugs and improve product quality.
• Maintain a robust knowledge base and ensure accurate ticketing documentation.
• Create and maintain knowledge base user guides and documentation for known errors.
• Work with function and technical teams to escalate complex bugs and verify fixes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees