Technical/Developer Support Specialist

Honeywell

9d • Hybrid

About The Position

Tridium, inventor of the Niagara Framework, is the world leader in platform
software for building devices to enterprise solutions serving the markets for
building control, industrial automation, energy information systems, and IoT
applications.

Honeywell is seeking a self-motivated and qualified professional to join our
Technical/Developer Support team. The qualified candidate will have experience
in troubleshooting software used in the energy, security, industrial and
commercial automation industries. Experience or knowledge of Niagara/Sedona
Frameworks will be a plus but not a must, training will be provided.

You will report directly to the Engineering Manager and you will work out of our
Richmond, VA location on a on a hybrid work schedule.

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to
work 100% onsite M-F.

Honeywell helps organizations solve the world's most complex challenges in
automation, the future of aviation and energy transition. As a trusted partner,
we provide actionable solutions and innovation through our Aerospace
Technologies, Building Automation, Energy and Sustainability Solutions, and
Industrial Automation business segments – powered by our Honeywell Forge
software – that help make the world smarter, safer and more sustainable.

Requirements

• Experience in troubleshooting software used in the energy, security, industrial and commercial automation industries.

Nice To Haves

• Experience or knowledge of Niagara/Sedona Frameworks

Responsibilities

• Provide technical and developer support via phone, e-mail and remote access/diagnostics for Niagara based hardware and software solutions.
• Manage priorities and document all support inquiries in the Customer Relationship Management (CRM) database in a clear and concise manner.
• Follow up to ensure issue resolution and customer satisfaction.
• Perform root cause analysis on support incidents. Identify and document issues and trends.
• Apply software maintenance releases and updates for customers via remote access.
• Provide Niagara Developer support. Assist developers in design of appliances and custom applications. Tasks involve reviewing customer code to ensure compliance with Niagara standards and practices. Help developers learn and use Niagara APIs to create the best possible design.
• Create, edit and review technical documentation for new releases and new products. Create and review knowledgeable base content.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees