Technical Support Chemist

Institech•Mequon, WI

About The Position

The Technical Support Chemist is responsible for performing on site installations and training of instrumentation at customer sites and following up with customers after installation to troubleshoot and resolve issues over the phone or via email. Additional duties include researching possible products to recommend and sell to customers. The ideal candidate is a strong researcher, detail oriented in maintaining records, and familiar with lab maintenance and cleaning. The incumbent is responsible for scheduling customer trainings and making their own travel arrangements. Most travel is mostly week days and in the US. Must be able to obtain a passport and must hold a valid and insurable driver license.

Requirements

Bachelor’s degree or higher in Chemistry or closely related field
Ideally have experience in water/wastewater laboratory
Good analytical chemistry laboratory skills
Ideally familiar with analyses techniques such as BOD, COD, Metals, Inorganic nutrient analysis
Ideally have worked with discrete, flow analyzers (FIA, SFA) and/or BOD robotics
Excellent communication skills
Ability to work in a fast -paced environment as a part of a team to accomplish common goals
Ability to travel up to 50% of time ( available for overnight weeknight travel, up to 3 -4 nights per week ). Majority of travel is within the US.

Responsibilities

On -site & virtual installations and trainings at laboratories around the US
Telephone and email troubleshooting for customers
Assist in development of methods
Instrument and software testing
Create customer describing procedures for efficient and effective use of instrumentation
Special projects related to customer needs
Advise customers on instrumentation and methods
Perform diagnostics on in -house instruments
Instrument maintenance
Assist technical sales with Instrument/software demonstrations
Assist with sales and marketing strategies
Attend conferences, exhibitions and demonstrations as required