Technical Support Associate - EG4 Electronics

SIGNATURE SOLAR LLC • Sulphur Springs, TX

9d

About The Position

Providing support for our many distributors and their technicians. Maintaining a positive relationship between our customers and our engineers and R&D team while helping get answers to complex questions asked by their technicians.

Requirements

• Remote Support Tools:Proficiencyin using remote support tools and software for diagnosing and resolving technical issues remotely. This may include screen‑sharing applications, remote desktop access, or the EG4 Monitoring System.
• Time Management:Ability to prioritize and manage multiple support requests efficiently to meet distributor needs andmaintainhigh levelsof customer satisfaction.
• Collaboration:Ability to collaborate with multiple departments, manufacturers, and distributors to meet the needs of equipment users.
• Continuous Learning:Ability to continue learning and keep up with new and evolving technologies.
• Problem‑Solving Abilities:Ability to analyze technical problems,identifyroot causes, and implement effective solutions promptly.

Nice To Haves

• 1–2 years of technical support experience is preferred.
• NABCEP PVA preferred.
• Solar equipment knowledge is a plus.

Responsibilities

• Multitask effectively, as you will be handling multiple issues from multiple customers regularly.
• Offer explanations of regular troubleshooting procedures via phone and email.
• Collaborate with internal teams such as product development, engineering, and learning & development. It is often necessary to address complex technical issues, communicate product feedback, and ensure alignment between customer needs and product capabilities.
• Demonstrateaccuratedocumentation of support interactions, troubleshooting steps, and resolutions. This is essential for tracking issues, improving processes, and providing consistent support to distributors.
• Work closely with the learning & development and documentation team by providingfrequentlyasked questions for manual updates andidentifyinggaps in training.
• All other dutiesassigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed