Technical Support Associate

Ricoh Americas Holdings • Asheville, NC

1d • Onsite

About The Position

In this role, you’ll provide onsite support for Ricoh multifunction devices and PPID label printers across healthcare and office environments. You’ll troubleshoot issues, perform installations, deliver supplies, and work directly with customers and IT teams to keep essential equipment running smoothly. This is a great opportunity for someone looking to break into IT support, electronics, or field service.

Requirements

• High School Diploma or equivalent
• Valid driver’s license + required insurance
• Strong interest in technology, mechanics, or IT support
• Good communication and customer service skills
• Willingness to learn, problem‑solve, and work hands‑on
• Comfort using basic hand tools

Nice To Haves

• Coursework or experience in IT, electronics, or mechanical repair
• IT help desk, field service, or troubleshooting experience
• Experience reading technical documentation

Responsibilities

• Respond to device alerts and service requests to keep equipment operational
• Troubleshoot, repair, and perform preventative maintenance on multifunction devices and printers
• Install new equipment and update device firmware
• Partner with customer IT teams for network setup and connectivity
• Use remote support tools to minimize onsite dispatch when possible
• Deliver consumables and support new device rollouts
• Communicate clearly with customers, providing updates and training as needed
• Travel between customer sites using a company vehicle

Benefits

• Hands‑on technical experience with real hardware
• Training and mentorship from experienced technicians
• A stable weekday schedule (Mon–Fri, 8am–5pm)
• Opportunities for growth into advanced technical or IT roles
• A mix of independence, customer interaction, and problem‑solving

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED