Technical Support Associate
About The Position
Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If so, we want you to join CHeKT’s technical support team! In this role, you will provide phone-based technical support for our dealers, integrators, and partners, ensuring that CHeKT’s security solutions, camera systems, and alarm integrations are functioning properly. You will also assist with technical inquiries, solution training, and investigations of product issues to support our partners in delivering high-quality security solutions. Technical curiosity and a willingness to learn are key to your success in the role.
Requirements
- 3+ years of relevant experience in technical support, security systems, or a related field.
- Basic understanding of networking, camera systems (CCTV), and alarm systems.
- Strong customer service orientation with a problem-solving mindset.
- Ability to work across multiple technical mediums while remaining attentive to customer needs.
- Strong critical thinking and troubleshooting skills.
- Technical aptitude and proficiency with computer applications (e.g., web-based software, mobile apps, Excel, Word).
- Excellent written and verbal communication skills
- A self-starter who can operate independently while thriving in a team-based environment.
Nice To Haves
- CCTV experience preferred.
- fluency in Spanish, French, or Portuguese is a plus!
- Previous phone-based support or customer service experience is preferred but not required.
Responsibilities
- Assist dealers and partners with technical inquiries regarding CHeKT security solutions.
- Troubleshoot hardware, software, networking, and alarm integration issues, guiding customers through step-by-step solutions.
- Conduct technical investigations on reported issues and collaborate with the engineering team to resolve them.
- Provide product overview training to dealers, ensuring they understand and can effectively use CHeKT’s solutions.
- Address day-to-day questions from partners regarding system functionality and troubleshooting.
- Document troubleshooting steps and best practices to enhance knowledge sharing within the team.
- Stay up to date with CHeKT’s products, security industry trends, and emerging technologies.
- Participate in testing and evaluating new features to help improve customer experience.
- Work in a fast-paced, team-oriented environment with a focus on continuous learning and innovation.
Benefits
- Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure.
- Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
