Technical Support Associate II

Resideo • Louisville, KY

9h

About The Position

Our ADI Global Distribution business is the leading wholesale distributor of security and low-voltage products and is independently recognized for the superior knowledge and service our teams provide.
In this position, you will utilize your knowledge of low voltage products to assess customers and cross functional team needs and provide appropriate product recommendations and quotes.

Requirements

• 3+ years experience in system design support, technical sales support or related field
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• A strong desire for world-class customer service
• Excellent organizational skills and attention to detail

Nice To Haves

• Sales experience in a retail or distribution environment
• Industry knowledge: Fire, Intrusion and Home Automation
• Strong customer service, organization, and multi-tasking abilities

Responsibilities

• Keep up with detailed ADI technical/product knowledge and assisting dealer base and sales staff with the pre-sale design of systems products
• Process customer and branch requests for assistance on pre-sale design of systems related products in the form of written quotes
• Researching best in class product solutions from a wide variety of vendor product
• Operating in a call-center environment responding to customer and branch from phone and email requests
• Maintaining a detailed daily log of all telephone and quote activities
• Supporting a learning culture by actively participating in various educational activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed