Technical Support Associate - Simrad

Brunswick Corp.•Lowell, MI

36d•Hybrid

About The Position

Do you enjoy boating with premium electronics? Do you find joy in helping others find success in their fishing and navigational equipment installations? Are you a passionate user of Lowrance or Simrad equipment? If so, apply to join our team! Navico Group is looking for a Technical Support Associate - Simrad where you'll be at the heart of our customer experience, supporting users of our Marine Equipment. You'll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment-all while contributing to a collaborative and innovate support environment. In this role, you will: Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility Perform remote troubleshooting using schematics and internal tools Document customer cases in CRM systems, and analyze service trends to improve quality Collaborate with internal teams to enhance training materials, service documentation, and product robustness This is a technical role with direct customer exposure, offering the opportunity to make an impact on customer experience and contribute to Navico Group's reputation for excellence in marine electronics.

Requirements

Prior experience in installation, repair, maintenance, or support of marine electronics hardware
Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems)
High-School Diploma/GED
A positive attitude and professional poise
Strong ability to work with different types of people
Technical Foundation: Experience in troubleshooting electronics remotely, while using effective problem-solving techniques to work through conflicts
Customer-Centric: Proven ability to manage customer expectations, coordinate with internal partners, and deliver clear verbal & written communications.
Operational Agility: Self-Starting Team-Player skilled in Microsoft Office Suite, with strong organizational skills, integrity, and a desire to learn.
Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.

Nice To Haves

ABYC, NMEA, or MEI Certified
FCC License
Bilingual in Spanish and English
Familiar with Lowrance HDS or Simrad NSS Ecosystem
1 year of experience in Marine or RV electronics installation

Responsibilities

Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email
Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility
Perform remote troubleshooting using schematics and internal tools
Document customer cases in CRM systems, and analyze service trends to improve quality
Collaborate with internal teams to enhance training materials, service documentation, and product robustness