Technical Support Associate - Simrad
About The Position
Do you enjoy boating with premium electronics? Do you find joy in helping others find success in their fishing and navigational equipment installations? Are you a passionate user of Lowrance or Simrad equipment? If so, apply to join our team! Navico Group is looking for a Technical Support Associate - Simrad where you'll be at the heart of our customer experience, supporting users of our Marine Equipment. You'll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment-all while contributing to a collaborative and innovate support environment. In this role, you will: Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility Perform remote troubleshooting using schematics and internal tools Document customer cases in CRM systems, and analyze service trends to improve quality Collaborate with internal teams to enhance training materials, service documentation, and product robustness This is a technical role with direct customer exposure, offering the opportunity to make an impact on customer experience and contribute to Navico Group's reputation for excellence in marine electronics.
Requirements
- Prior experience in installation, repair, maintenance, or support of marine electronics hardware
- Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems)
- High-School Diploma/GED
- A positive attitude and professional poise
- Strong ability to work with different types of people
Nice To Haves
- ABYC, NMEA, or MEI Certified
- FCC License
- Bilingual in Spanish and English
- Familiar with Lowrance HDS or Simrad NSS Ecosystem
- 1 year of experience in Marine or RV electronics installation
Responsibilities
- Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email
- Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility
- Perform remote troubleshooting using schematics and internal tools
- Document customer cases in CRM systems, and analyze service trends to improve quality
- Collaborate with internal teams to enhance training materials, service documentation, and product robustness
Benefits
- medical
- dental
- vision
- paid vacation
- 401k (up to 4% match)
- Health Savings Account (with company contribution)
- well-being program
- product purchase discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Transportation Equipment Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
