Technical Support Associate (Contractor)

Amplify

1d • $23 - $26 • Remote

About The Position

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Amplify is seeking full-time, seasonal, remote Technical Support Associates to join our Technical Support team. In this role, you will serve as the primary point of contact for investigating and resolving complex technical issues across Amplify’s educational software applications for both customers and internal teams. This position is ideal for technically savvy professionals with customer service experience who enjoy advanced troubleshooting and want to make a meaningful impact in real classrooms. In addition to making a direct, tangible impact on educators nationwide, you’ll: Make a meaningful impact on student learning while building relationships with educators Join a cohort of like-minded colleagues and expand your professional network Participate in an interactive onboarding experience with hands-on simulations and mentorship Enhance your technical expertise in educational platforms, CRM tools, and customer support strategies This is a contract role expected to run from June 15, 2026, through the end of October, aligned with our peak season.

Requirements

• Bachelor’s degree in a related field or 2+ years of equivalent experience
• Experience troubleshooting and resolving technical issues
• Are highly proficient in technical troubleshooting and documentation
• Enjoy identifying patterns and solving complex problems
• Are committed to delivering excellent customer experiences (instead of “delighting customers”)
• Thrive in fast-paced, high-demand environments
• Learn quickly and adapt to changing priorities
• Communicate effectively with both technical and non-technical audiences
• Collaborate with a team-first mindset
• Have strong attention to detail

Nice To Haves

• Experience with databases such as Oracle, PostgreSQL, Amazon RDS, or Snowflake
• Familiarity with tools in the Atlassian suite (e.g. Jira) and data visualization tools like Tableau
• Knowledge of network topologies and protocols, including proxies and firewalls
• Experience in an IT/help desk support environment
• Experience with educational platforms such as PowerSchool, Clever, Canvas, Infinite Campus, Schoology, or Amplify’s product suite

Responsibilities

• Investigate, triage, and resolve technical issues within educational software applications, providing timely and accurate follow-up to internal and external stakeholders
• Deliver exceptional customer support through professional, courteous, and timely communication
• Escalate complex cases to specialized teams as needed and collaborate with Engineering via tools such as Jira and Salesforce
• Manage high-priority cases from strategic customers while balancing broader organizational priorities
• Log all customer interactions in Salesforce, ensuring accurate records and data integrity
• Quickly adapt to new product releases and platform updates, becoming a subject matter expert on evolving tools and processes
• Proactively share insights, solution patterns, and learnings to strengthen team knowledge and problem-solving

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees