Technical Support Associate

Everblue • Huntersville, NC

9d • Hybrid

About The Position

Empower professionals. Advance sustainability. Make a difference.

At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.

Everblue is seeking a Technical Support Associate to help contractors and applicants navigate programs and successfully complete requirements.

In this role, you will serve as a trusted guide for applicants, customers, and contractors, helping them understand requirements, resolve issues, and resolve issues. This is not a script-reading support role. We’re looking for someone who can think critically, solve problems, and take ownership of helping customers succeed.

Requirements

• Experience in customer support, program administration, inside sales, or operations
• Strong problem-solving skills and experience handling escalations
• Experience reviewing documentation or managing application workflows
• Excellent communication, empathy, and active listening skills
• Comfort learning new systems and guiding users through online platforms
• Detail-oriented with the ability to manage multiple priorities
• Familiarity with CRM systems and Microsoft Office (Google Drive a plus)

Nice To Haves

• Bachelor’s degree preferred, though relevant experience will be considered

Responsibilities

• Respond to inquiries via phone, email, live chat, and web with prompt, knowledgeable support
• Help customers understand program options and eligibility
• Manage complex or sensitive customer or contractor issues
• Support resolution of contractor–customer disputes while ensuring program compliance
• Provide clear updates on benefits, timelines, and application progress
• Maintain accurate CRM records including registrations, sales orders, and support requests
• Review and verify documentation for completeness
• Evaluate applications for program eligibility and alignment with program guidelines
• Conduct rebate reservation reviews
• Troubleshoot semi-technical issues related to platforms, credentials, and program systems
• Provide guidance to contractors on applications, documentation, and project requirements
• Track project milestones and installation progress throughout the program lifecycle
• Support coordination and review of Statements of Work (SOW)
• Review Statements of Work to ensure compliance with program requirements
• Support final documentation review prior to project closeout
• Coordinate with contractors and internal teams to resolve outstanding items
• Conduct outbound calling to applicants and past customers to provide updates and re-engage opportunities
• Share customer insights with internal teams to improve programs and customer experience
• Identify ways to streamline processes and enhance the customer journey

Benefits

• Mission-Driven Work
• Support programs that advance energy efficiency and sustainability nationwide.
• Growth Opportunities
• Develop professionally within a growing organization supporting the clean energy workforce.
• Hybrid Flexibility
• Hybrid schedule available after initial onboarding in Huntersville, NC.
• Supportive Culture
• A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees