Technical Support Associate - Commercial Lines

HUB International•Wilmington, MA

1d•Hybrid

About The Position

HUB International is a global insurance brokerage firm that helps individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. As one of the world’s largest insurance brokers with over 20,000 professionals across 570+ offices in North America, HUB offers a unique blend of big-company resources and an entrepreneurial spirit, fostering a culture of collaboration and innovation. The company is a Stevie Award-winning workplace that invests deeply in its people, empowering them to learn, grow, and make an impact. The Technical Support Associate will join the Commercial Lines team on a Hybrid work schedule. In this role, the associate will be responsible for assisting Account Managers and Account Executives with the servicing of assigned Commercial Lines accounts, specifically focusing on tasks related to Certificate of Insurance issuance, in accordance with company practices, policies, and procedures.

Requirements

3 years of administrative related work experience.
High School diploma or equivalent.
Strong written communication skills: writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, and is able to read and interpret written information.
Demonstrates attention to detail (Quality Management).
Ability to work with a team and adhere to deadlines (Project Management).
Initiative: volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.
Proficiency with Microsoft Office products.
Excellent organizational, communications and project management skills.
1-2 years of relevant experience.

Nice To Haves

Insurance industry experience.

Responsibilities

Assist Account Managers and Account Executives with the servicing of assigned Commercial Lines accounts in accordance with company practices, policies, and procedures as they apply to Certificate of Insurance issuance.
Coordinate the servicing of assigned accounts with the Account Manager.
Provide support to the Account Manager on certificate processing.
Handle correspondence and the clerical processing of accounts, including input of data for each account into the Broker Management System.
Assist in review of contracts regarding insurance requirements for issuance of certificates.
Navigate the management system pulling policy documents to include for certificate holders.
Develop complete familiarity with all forms and paperwork, including their intent and purpose.
Conduct business from a professional standpoint and demonstrate a willingness to learn.
Prepare certificates of insurance, evidence of property & binders of insurance forms as required.
Maintain an accurate suspense system on all items that require a response.
Responsible for electronic filing of communications and documents.
Input/maintain data on account management system and ancillary systems as required.
Perform other responsibilities as assigned by Account Manager.
Attend industry related continuing education training and courses.
Follow HUB Broker Standards.
Implement a quality control review process to assure the production of quality work and the provision of excellent customer service.
Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
Perform other responsibilities as assigned by Manager.