Technical Support Assistant

University of New Mexico • Albuquerque, NM

1d • $16 - $21 • Onsite

About The Position

The Office of the Vice President for Research – Main Campus is looking for a self-motivated undergraduate student to join our technical team. The successful candidate will assist in supporting end users' requests for support with issues regarding computer hardware and/or software. Investigate, troubleshoot and follow-up on users' requests. Perform computer imaging, setup, deployment, and inventory tasks as required.

Requirements

• Enrolled in a degree seeking program at UNM
• Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count)
• if Work Study, you must meet Satisfactory Academic Progress.

Nice To Haves

• Can lift up to 25 lbs.
• Familiarity with operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office, web browsers).
• Willing to perform miscellaneous duties as assigned.
• Can work a minimum of 20 hours a week – schedules preferred.
• Ability to communicate technical guidance and instruction to end-users
• Ability to analyze and resolve computer problems
• Ability to document work in progress
• Knowledge of customer service standards and procedures
• Students with 2-3 semesters at UNM are preferred
• Cover letter should address how preferred qualifications are met

Responsibilities

• assist in supporting end users' requests for support with issues regarding computer hardware and/or software
• Investigate, troubleshoot and follow-up on users' requests
• Perform computer imaging, setup, deployment, and inventory tasks as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed