Technical Support Assistant

Normandy Farm Hotel/Blue Bell County Club•Blue Bell, PA

28m•Onsite

About The Position

The Technical Support Assistant position is an entry-level role focused on providing basic technical assistance, ticket management, and day-to-day support for the organization’s technology systems. This role is ideal for someone with strong customer service skills, detail-oriented, and eager to grow their technical skillset with a strong foundation of troubleshooting and critical thinking.

Requirements

Strong customer service and communication skills
Comfort working with equipment related to networking and AV
Basic computer skills (Windows, email, web browsers, common applications)
Willingness and ability to learn new systems and technologies
Strong organizational skills and attention to detail
Ability to lift and move equipment (up to 50 lbs.)
On-site work required to support users, events, and equipment
Occasional evenings or weekends to support events or business need

Nice To Haves

Prior experience working in events, banquets, or hospitality environments
Experience with troubleshooting and configuring hardware and software
Familiarity with ticketing systems or task tracking tools
Interest in pursuing a career in IT or technical support

Responsibilities

Provide first-level support for common technical issues such as login problems, basic application errors, printer issues, and workstation setup
Assist users with simple troubleshooting steps following established procedures and documentation
Support conference rooms, AV equipment, and event technology setups as needed
Escalate issues outside of scope to senior IT staff or related vendor support
Receive, log, and manage support requests using the IT ticketing system
Ensure tickets are properly documented, updated, and closed in a timely manner
Follow up with users to confirm issue resolution
Assist with maintaining and updating internal IT documentation and how-to guides
Help set up and deploy computers, monitors, phones, and peripherals
Assist with basic maintenance such as cable management, equipment labeling, inventory, and device swaps
Perform basic hardware troubleshooting and assist with tracking equipment lifecycle, including inventory updates and identifying when equipment needs repair or replacement
Provide friendly, professional, and patient support to staff with varying technical skill levels
Clearly communicate status updates and next steps to users
Act as a reliable point of contact for routine IT requests
Learn company systems, applications, and support processes over time
Collaborate with senior IT staff and assist with basic IT projects as assigned
Follow IT policies, procedures, and security best practices