Technical Support Apprentice

SymplyFi•Atlanta, GA

9d•Onsite

About The Position

This position is a work training program for our L1 tech support team. As an apprentice, you will work part-time (24 hours a week) on our level 1 helpdesk team for 4 months to gain hands-on experience with the possibility of a full-time position at the end of the program. The ideal candidate for this position will have at least 1 IT certification (A+, Net+, CCNA etc), participation in an IT training program like per Scholas or an associates degree in an IT related field. This position requires working weekend and 2nd shifts. Experience working in a restaurant or other retail environment is a strong plus!

Requirements

2 year of general work experience
At least 1 of the following:
IT certification (A+, Net+, CCNA etc) and/or,
successful completion of an IT training program like per Scholas and/or
an associates degree in an IT related field
Basic knowledge of TCP/IP & general networking concepts
Strong work ethic and desire to grow your IT knowledge and skills
Excellent customer service and communication skills
You must be available on weekends and for 2nd shift (11am to 8pm)

Nice To Haves

Experience working in a restaurant or other retail environment is a strong plus!

Responsibilities

Work part-time onsite, in the office, as scheduled - including weekend shifts.
Follow documentation & workflow procedures to troubleshoot, resolve or escalate customer issues.
Learn how to successfully troubleshoot and resolve Layer 1, 2 and 3 network connectivity issues
Learn how to successfully troubleshoot and resolve issues with customer end-user devices including POS, Windows/MAC PCs, tablets and VoIP phones.
Learn how to successfully monitor customer site status dashboard and proactively respond to outages.