Technical Support and Training Specialist

Miami University Alumni Association

11d • $69,500 - $74,500

About The Position

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership. The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Requirements

• Bachelor's degree in instructional design, informational technology, education, communication, media, or relevant field.
• Three years of demonstrated experience in building technologically mediated courses, preferably in higher education.

Nice To Haves

• Master’s degree
• Experience with learning management systems (LMS), preferably Canvas; familiarity with HTML and CSS.
• API experience with coding languages such as Python, cURL, or PERL
• Teaching experience, whether online, hybrid, or face-to-face.
• emerging technologies, project management, advanced-level LMS and technology support.
• Demonstrated ability to train one-on-one and in a group setting.

Responsibilities

• Support learning technology administration and training; respond to IT ticket requests (regarding the use of LMS).
• Design and deliver workshops in support of course development, instruction, and use of the learning management system (LMS).
• Work as part of a team, plan faculty development, and support faculty in effectively utilizing technology in teaching.
• Partner with IT Services, AccessMU, and other key constituents across campus to ensure successful and efficient use of instructional technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level