Baxter International-posted 7 months ago
$60,000 - $82,500/Yr
Full-time • Entry Level
Riverwoods, IL
Miscellaneous Manufacturing

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

  • Gain and demonstrate advanced knowledge technical and operational for all products supported.
  • Accurately and compliantly answer customer inquiries via multi-channel communication e.g. phone, email etc.
  • Consistently meet customer SLAs for First Update responses, and other contractually agreed to requirements.
  • Create, update and complete tickets within Baxter systems for customer support calls.
  • Demonstrate the ability to effectively solve technical issues, offer solutions, and escalate when appropriate.
  • Complete all documentation requirements within the Baxter system related to ticket details.
  • Adhere to all company policies and procedures.
  • 2+ years in a previous technical support role.
  • Previous experience with medical device integration.
  • Excellent written and oral communication skills.
  • Attention to detail and the ability to troubleshoot wireless networking issues.
  • Strong working knowledge of Windows-based OS's.
  • Advanced Linux command line knowledge.
  • Familiar with Virtualized environments.
  • Familiar with client-server architecture.
  • Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).
  • Knowledge of clinical interfaces using healthcare standards (HL7, FHIR, CCD, CCDA, HISP, Direct Messaging, and/or HIE platforms).
  • Available and willing to provide after-hours support, including holidays and weekends.
  • Baxter infusion product experience.
  • Knowledgeable on 802.11 and 802.1x protocols.
  • Cisco Certified Network Associate (CCNA) or extensive networking experience.
  • Previous experience with Cisco & Aruba networks.
  • Previous experience with VMware.
  • Previous Healthcare IT experience.
  • College degree in Computer Science or Information Systems or a related area is preferred.
  • In lieu of a computer science degree, 5+ years of experience in an IT support role.
  • Medical and dental coverage that start on day one.
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount.
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
  • Flexible Spending Accounts.
  • Educational assistance programs.
  • Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
  • Family and medical leaves of absence.
  • Paid parental leave.
  • Commuting benefits.
  • Employee Discount Program.
  • Employee Assistance Program (EAP).
  • Childcare benefits.
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