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The Technical Support Analyst provides a variety of technical support to multiple level end users in diverse technical areas. This support includes troubleshooting, researching, and training for proprietary products. This role provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. This support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs. This is a hybrid role that requires team members to go into the Duluth or Alpharetta Georgia office location periodically. Training will be held at both office locations and some virtual.
