Technical Support Analyst

precisiondril • Houston, TX

3d • Onsite

About The Position

The Technical Support Analyst provides advanced technical support to ensure a reliable and efficient IT environment for end users. This role is responsible for resolving complex support issues, troubleshooting system problems, and continuously improving IT services while delivering an elevated level of customer satisfaction.
CULTURE:Precision Drilling fosters a strong safety culture through our Human Organizational Performance (HOP) approach, focusing on learning, communication, and supporting our people. We invest in career growth through continuous training and development, encourage balance with competitive benefits and generous time off, and foster a collaborative workplace grounded in integrity and trust. When you join Precision, you join a company that puts people first.

Requirements

• Post‑secondary education in an IT‑related discipline with 2–4 years of experience in a collaborative IT Service Desk environment; A+, HDI, or Desktop/Laptop certifications are an asset
• Solid knowledge of IT systems, hardware, and software, including Windows and macOS configuration and support
• Experience supporting end users with Microsoft Office, productivity tools, networking concepts (VPNs, Wi‑Fi, IP), and remote support platforms
• Effective communication, customer service, and problem‑solving skills, with the ability to document accurately and escalate complex issues when required
• Highly organized and adaptable, able to prioritize tasks, learn innovative technologies, lift equipment up to 30 lbs., and travel to sites as needed

Nice To Haves

• A+, HDI, or Desktop/Laptop certifications are an asset

Responsibilities

• Manage and resolve technical support requests and incidents, providing advanced troubleshooting across hardware, desktop applications, and IT systems
• Deliver strong end‑user support for applications such as Microsoft Office, SAP, VPN, Adobe, and account access while meeting SLA requirements
• Analyze, prioritize, escalate, and document tickets accurately within the ticketing system to ensure timely resolution and clear communication
• Maintain IT asset inventory, prepare hardware for recycling in compliance with data protection standards, and support process improvements
• Provide professional, customer‑focused service while maintaining assigned shift coverage, punctuality, and reliable daily operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed