Technical Support Analyst

SARATOGA EAGLE SALES & SERVICE INC•Saratoga Springs, NY

3d•$65,000 - $75,000•Onsite

About The Position

Saratoga Eagle Sales & Service, Inc. located in Saratoga Springs, NY is a family owned, full-service beverage distributor servicing 21 counties in New York State. Saratoga Eagle has grown to employ upward of 250 stakeholders. We are a fun, successful, and growing company distributing quality beverages across the New York State footprint. We have reliably serviced clients throughout the state for over 85 years! Our passion is selling beverages, delivering fun, and quenching thirst for every occasion! Our purpose is to support our families, make friends, and serve our community! Want to join one of the top beverage distributors in the state? We are currently hiring for Technical Support Analyst for our Saratoga Springs office! Here at Saratoga Eagle, we take a lot of pride in the benefits that we offer. These benefits include, but are not limited to: 401(k) with company match Paid time off Employee discount Medical, dental, & vision insurance Health Savings Account Flexible Spending Account Paid life insurance Paid Short Term and Long Term Disability insurance Paid training Profit sharing Referral program Onsite Gym Job Summary: Essential Duties and Responsibilities include the following. Other duties may be assigned. Lead and/or assist in the project management of key IS projects and initiatives in support of organizational objectives and strategies. Responsible for end user support of all workstations, handhelds and their associated software. Process, balance and distribute all Daily and Month-end related reports; focus on accuracy and timeliness of report generation and distribution. Provide end-user computer support to all stakeholders: development of ad hoc reports (Report Writing); hardware & software support (Desktop software, Route Accounting, printers, copiers, mobile devices, etc.) Act in alignment with user needs and system functionality to contribute to organizational policy Daily monitoring of server performance, memory and disk usage, and periodic application of operating system patches and virus updates are all included. Identify problematic areas and implement strategic solutions in time Maintain documentation for system administration procedures and standards (Documentation). QualificationsQualifications: To perform this job successfully, an individual should have: BA/BS Degree in Information Systems/Computer Science or related discipline with 3+ years’ experience, or an associate degree in Information Systems/Computer Science or related discipline with 5+ years’ experience. Experience and/or demonstrated working knowledge of the Wholesale/Distribution industry and related business processes; working knowledge of supply-chain processes is desired. Preferred Certifications: CompTIA A+ and Network+ Experience in application, administration and support of information technology in the following areas: (Additional areas of expertise are assumed and/or will be acquired.) Windows 10/11 MS Server 2012, 2016 Office 365 Remote support software: LogMeIn, TeamViewer Firewall, router, switch experience Experience with an MSP platform: N-able, Kaseya Experience with Apple devices Experience with an MDM: IBM MaaS360 Experience with e-Commerce medium such as EDI and Internet based commerce Strong project management skills: demonstrated ability to manage multiple projects, tasks & activities Vendor/Supplier management skills Excellent interpersonal & communication skills Ability to Multi-Task, analyze and troubleshoot problems and work with many different levels of the organization is important Results oriented Demonstrated ability to “Execute” Self-starter Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is in often in office and warehouse environments. The noise level in the work environment is usually moderate. Saratoga Eagle is a proud Equal Opportunity Employer

Requirements

BA/BS Degree in Information Systems/Computer Science or related discipline with 3+ years’ experience, or an associate degree in Information Systems/Computer Science or related discipline with 5+ years’ experience.
Experience and/or demonstrated working knowledge of the Wholesale/Distribution industry and related business processes; working knowledge of supply-chain processes is desired.
Experience in application, administration and support of information technology in the following areas: (Additional areas of expertise are assumed and/or will be acquired.) Windows 10/11 MS Server 2012, 2016 Office 365 Remote support software: LogMeIn, TeamViewer Firewall, router, switch experience Experience with an MSP platform: N-able, Kaseya Experience with Apple devices Experience with an MDM: IBM MaaS360 Experience with e-Commerce medium such as EDI and Internet based commerce
Strong project management skills: demonstrated ability to manage multiple projects, tasks & activities
Vendor/Supplier management skills
Excellent interpersonal & communication skills
Ability to Multi-Task, analyze and troubleshoot problems and work with many different levels of the organization is important
Results oriented
Demonstrated ability to “Execute”
Self-starter
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision.

Nice To Haves

Preferred Certifications: CompTIA A+ and Network+

Responsibilities

Lead and/or assist in the project management of key IS projects and initiatives in support of organizational objectives and strategies.
Responsible for end user support of all workstations, handhelds and their associated software.
Process, balance and distribute all Daily and Month-end related reports; focus on accuracy and timeliness of report generation and distribution.
Provide end-user computer support to all stakeholders: development of ad hoc reports (Report Writing); hardware & software support (Desktop software, Route Accounting, printers, copiers, mobile devices, etc.)
Act in alignment with user needs and system functionality to contribute to organizational policy
Daily monitoring of server performance, memory and disk usage, and periodic application of operating system patches and virus updates are all included.
Identify problematic areas and implement strategic solutions in time
Maintain documentation for system administration procedures and standards (Documentation).