The Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role will be responsible for driving customer satisfaction with our products and services. The position requires someone to demonstrate excellent problem-solving skills, technical ability, a service mentality, and ability to troubleshoot. The Support Services team is a dynamic customer- facing organization staffed predominately with individuals with desire to learn and possess strong software technical skills in property tax or other types of software. This role provides our customers with a unique experience that leans more toward a direct customer relationship role than a typical support center. Our primary location for Customer Operations is in San Diego, CA with roughly 70% of our current staff distributed across the United States. The Technical Support Analyst role is a fully remote role and will support a national customer base.