Binghamton University's Information Technology Services is seeking an experienced, engaging, and collaborative individual to join our Technical Support team that provides hardware, software, and peripheral support to the Binghamton University community. The Technical Support Analyst must be able to work independent of direct supervision with a diverse, cross-functional group of professionals, faculty, and students to support all in the pursuit of academic excellence within a premier University environment. The Technical Support Analyst reports to the main campus technical support manager, works closely with members of Technology Support Services, other groups and staff members within Information Technology Services (ITS), and external vendors. The Technical Support Analyst will: Provide hardware and software support for university-owned devices (computers, mobile devices, copiers, monitors, and printers) including installation, configuration, upgrading, troubleshooting, and repair. Diagnose and resolve basic and complex problems; perform triage and escalate unresolved problems to groups within ITS when appropriate. Transfer data, map network drives, assist with faculty and staff email accounts and install new computers and applications. Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture. Use the ITSM system (TeamDynamix) to thoroughly document incidents and resolutions. Use desktop management tools to streamline support and device management. Maintain fluency in new technologies that are used at Binghamton University. Provide flexible, patient, and creative solutions to issues as they arise. Competence, timeliness, quality, and excellence are characteristics the individual must provide. Must be able to maintain data confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.) Work schedule will fluctuate based on the academic calendar.