Shamrock Trading Corporation-posted 16 days ago
Full-time • Entry Level
Onsite • Overland Park, KS
1,001-5,000 employees

Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock’s extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees.

  • Provide world-class system and application support to both internal and external customers
  • Configure and install new systems as well as upgrade and support existing systems
  • Automate processes, reporting and response when possible
  • Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis
  • Prevent repeat issues by addressing the root causes
  • Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies
  • Partner with other internal technical teams to resolve more advanced issues as necessary
  • Create documentation that will help team members resolve issues more quickly
  • BA/BS degree in a technical field or evidence of exceptional ability
  • 1+ years in a technical customer and desktop support role
  • Advanced troubleshooting knowledge and ability
  • Fundamental knowledge of Office 365 and Active Directory
  • Well versed in general IT technologies and best practices
  • Demonstrated ability and passion for learning new technologies and business processes
  • Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues
  • Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions
  • Strong analytical and problem-solving skills are critical for rapid issue response
  • Ability to think outside of the box to provide workable solutions
  • Able to adapt to changes in a dynamic work environment
  • Must have a propensity for knowledge gathering and sharing
  • Ability to lift and relocate end-user computing devices weighing up to 40 lbs
  • Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another
  • Experience with ticketing systems, Jira preferred
  • Exposure to command lines and/or scripting languages
  • Understanding of basic networking protocols
  • Ongoing training and professional development opportunities, and a LEAD Program for aspiring leaders
  • Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
  • One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
  • Competitive PTO and work from home opportunities after an introductory period
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service