Technical Support Analyst

External • Philadelphia, PA

2d

About The Position

Position Summary: Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Make a greater impact at Bonduelle Americas! Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US. Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health. Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet’s resources while providing healthy plant-based products to millions of consumers around the world.

Requirements

• Bachelor's degree
• 2-4 Years of Experience

Nice To Haves

• Other skills, systems experience, competencies (results oriented…), computer abilities
• Ability to work well in a team environment and collaborate up and down the organization
• A proven track record of results with a bias for action
• A passion for learning and a craving to work in a fun culture

Responsibilities

• providing day-to-day technical support to employees for a range of hardware and software related systems
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
• Provides effective and timely resolution of users’ problems, queries or complaints
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level