Technical Support Analyst

AGP Ag Processing Inc-posted 2 months ago
Full-time • Mid Level
Omaha, NE
1,001-5,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We’re looking for a Technical Support Analyst to be the go-to expert for second-tier desktop and network support. This role is perfect for someone who enjoys tackling complex issues, and values collaboration. As a key member of our IT team, you’ll diagnose and resolve complex PC, laptop, server, email, VPN, and network issues—on-site and remotely. You will manage user accounts, groups, and directories with a security-first mindset, handle Microsoft Exchange administration, and support Office 365 users. Additionally, you will recommend and implement system upgrades to improve performance and efficiency, partner with IT Purchasing to meet hardware/software needs, and serve as a liaison with Network Services to troubleshoot and resolve technical challenges. You will also stay in sync with leadership about potential issues and solutions, travel as needed to company facilities to provide direct technical support, and rotate on-call once per month for one week.

  • Diagnose and resolve complex PC, laptop, server, email, VPN, and network issues—on-site and remotely.
  • Manage user accounts, groups, and directories with a security-first mindset.
  • Handle Microsoft Exchange administration and support Office 365 users.
  • Recommend and implement system upgrades to improve performance and efficiency.
  • Partner with IT Purchasing to meet hardware/software needs.
  • Serve as a liaison with Network Services to troubleshoot and resolve technical challenges.
  • Stay in sync with leadership about potential issues and solutions.
  • Travel as needed to company facilities to provide direct technical support.
  • Rotate on-call once per month for one week.
  • 3-5 years of hands-on technical support experience.
  • Deep knowledge of Windows 10 and 11 in a business environment.
  • Proficiency with Microsoft Office 365 and Active Directory.
  • Excellent communication and customer service skills.
  • A self-starter mentality with the ability to manage multiple priorities.
  • Associate’s or Bachelor’s degree in IT (or equivalent experience preferred).
  • Willingness to travel overnight when needed.
  • Love solving tough technical problems.
  • Communicate clearly and confidently—verbally and in writing.
  • Be proactive, organized, and able to work independently or with a team.
  • Understand business systems and know how IT fits into the big picture.
  • 100% Employer-Funded Pension Plan.
  • 401(k) Retirement Plan with a generous company match.
  • Comprehensive Health Coverage including medical, dental, and vision insurance.
  • Tax-Advantaged Accounts including Health Savings Account (HSA) and flexible spending accounts.
  • Long-term and short-term disability insurance, plus company-paid life insurance.
  • Paid Time Off including vacation days and paid holidays.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT Support Analyst Resume Examples
•
IT Support Analyst Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service