Ebix-posted 11 months ago
Full-time • Entry Level
Johns Creek, GA
1,001-5,000 employees
Publishing Industries

Members of our technical support team are responsible for fielding calls and e-mail requests from customers seeking assistance with our Risk Management insurance web-based applications. Our technical support analysts use their software and computer knowledge combined with their Risk Management and P &C knowledge to provide timely and accurate solutions.

  • Develop a strong understanding of Ebix's products to effectively troubleshoot issues and provide accurate solutions to customers.
  • Perform data extractions and data loads in a production environment.
  • Complete database configuration for new client implementations.
  • Investigate production database processing issues to make recommendations for remedies.
  • Research using tools including SQL Manager and Crystal Reports to resolve client reported issues for Web based Applications running on SQL and Oracle databases.
  • Communicate with clients, state agencies, account managers, customers, and development teams to support client implementations and application enhancement.
  • Provide updates on production issues, as well as documentation of new processes and procedure changes.
  • Bachelor's in Computer Applications or Computer Information Systems or Equivalent +3 years' experience in job offered or related.
  • Any suitable combination of education, training, or experience accepted.
  • Technical support or customer service experience is a plus.
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